Question 1

What is Diamond Painting?

Accepted Answer

This 5D DIY diamond art has hit South Africa with enough sparkle to blind you. Diamond Painting is a paint-by-number/mosaic-like art to keep you busy for hours.   Suitable for young and old, diamond painting is great therapy for individuals and group activities.   Dot anything from a horse running in the fields to a beautiful scenery of the Eiffel Tower. There is something for everyone.

Question 2

What is in the Diamond Painting Kit?

Accepted Answer

Within your kit you will receive the following: The print Tool kit Beads Colour legend Everything is there for you to complete your design.

Question 3

What is the size of the artwork?

Accepted Answer

The artwork is measured by the actual PRINT size and not the entire canvas altogether. The print size is measured in centimeters.

Question 4

How to seal artwork once it is completed?

Accepted Answer

Use a sealant at any art or hobby shop. The artwork can also be framed and put behind glass. It will still retain the shimmery effect.

Question 5

Return Policy

Accepted Answer

Diamond Painting: If you are not 100% happy with your purchase, you can return the product to us and we will either repair/replace it or refund you, subject to the below terms. SECTION 1: Preparing Your Parcel for Returns To ensure your request is processed as quickly as possible you are responsible for the following when returning your products; package your products safely and securely for protection during transit; clearly mark your details on the outside of the parcel; and include all accessories and parts that were sold with the product. Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. SECTION 2: Unwanted Products You can return an unwanted product to us provided: it is undamaged and unused, with the original box, labels, and stickers attached; it is not missing any accessories or parts. You can send the product back using any courier you choose. Once we have inspected the product and validated your return, we will refund your account with the purchase price of the product within 10 days of the return. We will not refund your courier expenses. SECTION 3: Products Damaged on Delivery Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 7 days of such delivery/collection by emailing orders@bsartandcrafts.co.za or call +27 082 416 7638 We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/we have the same product in stock to use as a replacement) or refund you with the purchase price of the product. SECTION 4: Defective Products We do our best to ensure that the products we deliver to you are of high quality,  and in good working order and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section 4: incorrect colouring according to your personal opinion; dotting your design incorrectly due to failure to follow the colour legend provided; mixing your beads with another bead colour (even if you think they may look the same); dissatisfaction with the end result of the completed design; damage arising from negligence, user abuse or incorrect usage of the product; damage arising from a failure to adequately care for the product; damage arising from unauthorized alterations to the product; where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and signs of handling and/or repackaging. If at some point the product is damaged due to negligence of the user, we will try our best to assist you to rectify the problem. If the problem needs proper care that cannot be done by the user then we will order a collection to fetch the product to be fixed at the warehouse. The courier fee will be at the buyers expense. SECTION 5: You Do Not Like the Completed Design If you have started your design and find that you are not satisfied with how it is turning out, we then urge you to complete the design first before submitting a complaint. Once completed and you are still unhappy with the finished product, you can then request a full refund. We will send a courier to collect your package. The package MUST contain the following items: the completed design applicator pens wax (if any left) remaining beads bead tray We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund your account with the purchase price of the product within 10 days of the return but not the courier fee paid on initial purchase. SECTION 6: Missing Beads If you receive a product that is missing some or all of the beads, simply get hold of customer care on +27 82 416 7638 or email them at orders@bsartandcrafts.co.za The beads will be sent to you at no expense to you. SECTION 7: Replacing a Colour with Another Colour We strongly recommend that you do not replace any colour with an alternative of your choosing. However, if you wish to replace a colour on your canvas with another colour of your choosing, we cannot be reliable for the end result. Any extra colours you request that is over and above the colours of the actual design will be an extra cost to you. The Returns and Exchanges outlined on this page fall under the Terms and Conditions stated for purchasing either custom designs or online shop orders. If you feel you have a unique situation that is not covered in the above, please do not hesitate to contact us at orders@bsartandcrafts.co.za

Question 6

Candle Supplies Order Lead Time

Accepted Answer

Production may take anything between 8 to 10 business days depending on the size of the order and current stock levels.   An estimated completion date for the order will be indicated on the invoice sent via email after the order has been placed via the website.   Orders will not go into production until proof of payment has been recieved.

Question 7

How to choose the right wick?

Accepted Answer

Where to start?
Wicks vary depending on the wax that is being used, the fragrance amount, diameter of candle and even the colour. 
Types of Wick. LX - is a flat braided wick with stabilized threads that help the wick "curl" during the burning process. These wicks will work in votives, containers and pillars. This wick is also an excellent choice for pillars made of the ECO-Soya PB and the Pillar Palm waxes.
African Wax offers many different sized wick assemblies and spooled wick as well.   Wick Selection.
The wick selection is based on the candle’s shape, size, wax, colour, and fragrance. It is recommended to use wick assemblies for making votive and container candles. These assemblies can be cut to the required specification of the container or votive. When making pillar and decorative candles, the use of spooled wick is suggested – waxed or unwaxed.   The Science of the Candle Wick How does a candle wick burn? The candle’s wick is the pipeline that feeds the melted wax vapour to the flame by capillary action. Initially the heat of the flame melts the wax at the top of the candle, once the melt pool is formed the molten wax is then drawn to the flame by the capillary action of the wick. Once the wax reaches the wick a chemical reaction occurs between the vaporized hydrocarbons and the oxygen in the air.   When you take a look at the candle’s flame you will notice that the flame is nearly invisible near the wick and a yellow luminous zone surrounds it. It is near the wick that the wax vapours are breaking down releasing hydrogen and as a result, long unsaturated carbon chains are formed. These carbon chains are actually tiny particles of soot. It is these tiny soot particles that burn and release the yellow light of the candles’ flames.   If there is enough oxygen and not too much wax vapour being created at the wick, the soot particles are completely burned up in the flame and the candle releases only heat, light, water and carbon dioxide. If there isn’t enough oxygen and too much vapour the flame is going to release the soot and not fully combust causing the wick to bloom (mushroom).

Question 8

Payment

Accepted Answer

Once your order is received, an invoice will be generated and emailed to you with our full banking details.   Your order will not be processed until payment has been received. We accept EFT payments and please email us the proof of payment. We have an 8-10 Business Day lead time on orders placed for candle making supplies. Kindly note that once production has commenced, the order cannot be changed.

Question 9

Shipping

Accepted Answer

When we receive your order, we will pack it and e-mail you an invoice, including the shipping charge.   Once the invoiced amount is paid we’ll dispatch your order and send the tracking number. If you have not received your tracking number (waybill) then email orders@bsartandcrafts.co.za. Provide them with your invoice number and they will send you the tracking number.   Orders will be shipped within 2 days of full payment received. In order to keep shipping as low as possible (and to guarentee that you will actually receive your package), we use The Courier Guy.

Question 10

Delivery Fee's

Accepted Answer

The delivery fee is calculated on checkout.   A fixed rate of R80 for delivery will be charged per order under the final amount of R450. Any orders over R450 will recieve free delivery. Additional fees may apply to the following: Special locations (mines, plots/farms, power stations, remote areas, military bases, game lodges, ports/harbours, embassies etc) and this will be indicated in the quote before payment.

Question 11

Terms & Conditions

Accepted Answer

We are the owner of and this is our website. These are our legal terms, including our: ​ TERMS OF USE - which you agree to by visiting this website; TERMS OF SALE - which you agree to by checking a check box when you place an order through this website; and PRIVACY POLICY - which you agree to by checking a check box when you submit your personal information through this website and apply when you visit this website. ​ We may change any of these terms at any time by updating this web page. 
If you have any questions about our legal terms, please contact us. 
TERMS OF USE Licence. We grant you a limited licence to use this website. Breach. We may cancel your licence if you breach any of these terms. Framing. You may not frame this website. Capacity. You agree to these terms on the basis that you have the capacity to visit this website. Accurate information. You promise that you will give this website only accurate information. Ownership. We or our third party licensors own all rights in this website. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property. Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission. Own risk. You use this website at your own risk and we make no warranties about it. Indemnity. You indemnify us against any liability related to your use of this website. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100. Indirect damages. We will never be responsible for any indirect damages.   TERMS OF SALE Introduction. These terms cover any transactions where we provide goods to you through this website. The parties. We are the vendor under these terms. You are the customer under these terms. Duration. These terms commence when you accept them and continue until terminated. Orders. You place orders with us on the following basis: you promise that you have the legal capacity to enter into the transaction; we only conclude an agreement when we dispatch our goods to you; we may cancel any order, but we will refund any money you have paid if we do; we conclude an agreement where you are domiciled; and each order is a separate agreement, but you breach all of them if you breach one. Goods.    We sell the goods to you on the following basis: you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise; we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously; risks related to the goods pass to you on delivery; ownership in the goods passes to you on payment of the fees in full; and you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system. Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them. Indirect damages excluded. We are not liable for any other losses that the goods may cause you. Breach. Please don't breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to our customers, have to terminate to comply with a law, or providing the goods has become impractical. If we need to terminate, we will give you as much notice as possible in writing. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others' email addresses and choose their respective street addresses as their service addresses for all legal documents. The parties may change either address on 14 calendar days written notice to the other. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days. Entire agreement. The agreement is the entire agreement between the parties on the subject. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders. Governing law. South African law governs this agreement. Jurisdiction. You consent to the jurisdiction of the Magistrate's Court.​

Question 12

Privacy Policy

Accepted Answer

Purpose. This policy describes the way we handle your personal information. Personal information. Personal information includes information we collect: on submission when you place an order; and automatically when you visit this website. Acceptance. You may not order any of our goods if you do not accept this policy. Collected on submission. We collect your contact details and delivery address when you place an order. Collected automatically. We collect your Internet usage information when you visit this website. Purpose for collection. We may use any of your personal information that you provide to us for the purposes that you indicated when you  agreed to provide it to us. Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it. Use. We may use your personal information to fulfil our obligations to you. Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you. Disclosure. We may disclose personal information to third parties if required for legal reasons. Security. Our website is hosted on a secure server and uses security measures to prevent interference by intruders. Retention. We will only retain your personal information for as long as is necessary. Transfer. We may transfer your personal information outside South Africa to a foreign country. Updating or removing. You may choose to update or remove the personal information you have submitted to us by contacting us. We collect your Internet usage information when you visit this website.

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