Payment & Shipping
Payment on the website is done with a secure credit card or instant eft payment gateway.
Please take note of the following with regards to the payment gateway
Sometimes the WIFI that is being used is not secure enough or the security certificate has expired
This will prevent the payment gateway from redirecting and loading a new page
If this does occur, please disconnect from the WIFI and use 3 or 4G instead
If there is still a problem with the payment gateway loading, please contact me at email@example.com
Your order will not be processed until payment has been received with manual payments.
We accept EFT payments and please email us the proof of payment to firstname.lastname@example.org.
We have an 7 - 10 Business Day lead time on orders placed for candle making supplies.
Kindly note that once production has commenced, the order cannot be changed.
Upmost care is taken with orders and packaging to prevent breakage. However breakage may occur, which is beyond our control when the order is couriered. Additional Shipping Charges may apply due to outlying areas, this will be invoiced after an order has been received.
Once the order has been process, we’ll dispatch your order and send the tracking number. If you have not received your tracking number (waybill) within 7 days from the original order date please email email@example.com. Provide them with your order number and the order will be followed up ASAP.
In order to keep shipping as low as possible (and to guarantee that you will actually receive your package), we use The Courier Guy.
DELIVERY & FEE'S
The delivery fee is calculated on checkout and is based on the final weight of the item/items ordered.
Delivery will take from 2-5 Business Days Depending On Delivery Area, AFTER THE ORDER HAS BEEN COMPLETED.
The following weight rates are applied on check out:
0 to 4kg - R75
4 to 9kgs - R150
9 to 14kgs - R300
15kg and up R600
PLEASE,PLEASE NOTE: Additional Shipping Charges may apply due to outlying areas, this will be invoiced after an order has been received.
Additional fees may apply to the following:
Special locations (mines, plots/farms, power stations, remote areas, military bases, game lodges, ports/harbors, embassies, etc) and this will be invoiced after the order has been placed.
COURIER PICK UP ONLY
You are welcome to send a courier to pick up your order when it is ready, this option can be chosen at the Cart Page.
PLEASE NOTE THE FOLLOWING:
There is a 7 - 10 Business Day lead time on orders placed for candle making supplies.
Minimum 7 Business Days before Pick Up
PICK UP INSTRUCTIONS:
An email notification with the full pick up details, will be sent once the order is complete and packaged
Courier Pick Up Times: Monday - Friday 09:00 - 17:00